Shipping policy
NECO Bags Shipping Policy
We want getting your NECO Bags to be easy! Below you'll find information about shipping rates, processing times, tracking and what to do if there's a problem with your delivery.
U.S. Shipping Rates
We keep shipping simple:
Orders $40 or more: FREE U.S. shipping
Orders under $40: $5 flat-rate U.S. shipping
Free shipping eligibility is based on your order subtotal after discounts and before taxes.
For example, if a $45 order is reduced to $38 after a discount is applied, the $5 flat-rate shipping charge will apply.
Processing Times
Orders are typically processed and shipped via USPS within 3–5 business days after your order is placed, excluding weekends and holidays.
Custom or made-to-order items may require additional processing time. Any extended processing timeline will be communicated before your order is finalized.
Once your order ships, you'll receive an email with tracking information so you can follow your package on its way to you.
Shipping + Delivery
Delivery times provided by USPS are estimates and are separate from NECO Bags' processing time. Shipping carriers may experience delays, particularly during holidays, severe weather or other high-volume periods.
Once your order has shipped, please use the tracking information provided for the most current delivery updates.
Shipping Address Errors
Please double-check your shipping address before completing your order.
If you notice an error before your order has shipped, contact hello@necobags.com as soon as possible. We'll do our best to update the address before your package leaves us.
Once an order has shipped, we cannot change its destination.
If an order is returned to NECO Bags because of an incorrect or incomplete address provided at checkout, the customer is responsible for any additional shipping charges required to resend the order.
Delayed or Missing Packages
If your tracking information shows that your package is significantly delayed or appears to be lost in transit, please contact hello@necobags.com. We'll help you determine the appropriate next steps with USPS.
If tracking shows your package as Delivered but you haven't received it, please:
- Allow 24 hours, as USPS packages are occasionally marked Delivered shortly before they arrive.
- Check around your delivery location and with other members of your household or neighbors.
- Contact your local USPS office, which may be able to provide additional delivery information.
If the package still cannot be located, contact us and we'll help you determine the next steps.
Packages Damaged in Transit
If your order arrives damaged during shipping, please contact hello@necobags.com as soon as possible.
Please include your order number and clear photos of the shipping package and damaged item(s) so we can evaluate what happened and work with you on an appropriate resolution.
Please use care when opening your package. Damage caused while opening a shipment, including damage from scissors, knives or other sharp objects, is not considered shipping damage.
International Orders
International customers are responsible for any customs duties, import taxes, fees or other charges that may apply to their shipment.
Customs processing can sometimes cause delivery delays. NECO Bags is not responsible for delays caused by customs processing.
Holiday Shipping
During the busy holiday season, both processing and carrier delivery times may take longer than usual.
If you're purchasing a gift, we recommend ordering early. Delivery dates are not guaranteed unless specifically stated at checkout.
Please note that our extended holiday return window is separate from our shipping and delivery timelines. See our Return Policy for holiday return details.
Questions About Your Shipment?
If you have questions or concerns about an order that has already shipped, contact hello@necobags.com and include your order number so we can help.
Last updated: September 2026