Refund policy

NECO Bags Return Policy

We want you to love your NECO Bags. If something isn’t right with your purchase, please reach out—we’re happy to help.

Returns

Returns of eligible items are accepted within 14 days of delivery.

To request a return, contact us at hello@necobags.com before sending your item back. Returns sent without prior authorization may not be accepted.

To be eligible for a return, items must be:

• Unused
• Unwashed
• In their original condition

Once your return has been approved, it must be shipped back within 14 days of return authorization.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method, as NECO Bags cannot be responsible for return packages lost in transit.

Original shipping charges are non-refundable.

Once your return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.

Holiday Returns

Shopping early for the holidays? We’ve got you covered.

Eligible online purchases made between October 1 and December 24 may be returned through January 15 of the following year.

Holiday returns must still meet our standard return requirements: items must be unused, unwashed and in their original condition. Custom orders and items marked Final Sale are not eligible for holiday returns.

Customers are responsible for return shipping costs, and original shipping charges are non-refundable.

All other terms of this Return Policy apply.

Exchanges

We do not offer exchanges.

If you’d like a different product, size or fabric, you may return an eligible item according to this policy and place a new order.

Damaged, Defective or Incorrect Items

If your order arrives damaged or defective, or you received the wrong item, please contact hello@necobags.com as soon as possible.

Include your order number and photos of the item and packaging when applicable so we can evaluate the issue and help resolve it.

If we made an error or the product is defective, NECO Bags will cover any necessary return shipping costs.

Items That Cannot Be Returned

The following are not eligible for return:

• Custom or personalized orders
• Items marked Final Sale
• Items that have been used or washed
• Items returned outside the applicable return period

In-Person Market Purchases

I’d add a specific policy here because your online holiday extension could otherwise create confusion with market purchases.

Purchases made at in-person markets and events are final sale unless an item is defective. If you discover a defect, please contact hello@necobags.com so we can help.

Questions?

Have a question about a return or aren't sure whether your item is eligible? Contact us at hello@necobags.com before sending anything back.

Last updated: September 2026