Voyager Bag – Black Mushrooms

Tassel Color Notice: The Voyager Bag comes with a coordinating zipper tassel. Please note that tassel colors may vary from those shown in the photos. Tassel colors are selected by Neco Bags LLC to best complement your bag’s fabric — making each one uniquely yours!


Dimensions: 12" x 7" x 3" 

Exterior fabric: Artisan denim 100% cotton.
Interior fabric lining: Recycled PUL. 100% Free of PFOS, PFOA, lead, dioxins, heavy metals & BPA. CPSIA certified. 12 plastic bottles in each yard. Free from phthalates: contains no DEHP, DBP, BBP, DINP, DIDP and DnOP.
Created in a smoke free, pet friendly home


Care: Machine washable! Remove the tassel first. Turn inside out, get off anything sticky in the sink. Machine wash tap-warm with like colors,and hang dry right side out. It’s dryer-safe, but hanging will extend the life. Avoid fabric softener,use non-chlorine bleach if needed.

I dispatch all orders through USPS within 3-5 business days, excluding weekends, upon receipt of payment. For custom orders, the
shipping timeline may extend and will be communicated before approval and purchase.

Each shipment is assigned a USPS tracking number, which will be emailed to you once your package is on its way. Please note that USPS may experience slower shipping times, particularly during major holidays, which could delay delivery. We appreciate your patience and encourage you to monitor the provided tracking information for
updates.

Please note that buyers are liable for any customs and import taxes that may apply. We cannot be held accountable for delays
due to customs.

Shipping Address Errors
I urge you to verify your shipping address before placing an order. I do not replace, refund, or credit orders shipped to an incorrect address provided by the customer. If your package is returned to me, you will be responsible for all shipping and handling charges if you request a reshipment. If you need to update an address before your item is shipped, please contact me immediately. Once your package has been shipped with USPS, I cannot alter the destination. I will reship your order once I have received payment for the re-shipping charges.

Missing, Mis-Delivered or Undelivered Packages
If your tracked package is significantly delayed, please contact me immediately so I can liaise with USPS on your behalf. It typically takes 3-5 business days to receive a response from USPS. I do not issue
refunds, credits, or replacements for packages that are lost in transit, mis-delivered, or marked “Delivered” but not received. Occasionally, USPS may prematurely mark packages as “Delivered” - they usually arrive within 24 hours.

If this is not the case, please contact your
local Post Office to verify that your package was delivered to the correct address. You can also request GPS coordinates at the time of delivery. Once a package is marked “Delivered,” I have no further information available. If mail theft is suspected, please report it to the Postmaster General and file a theft report with your local police department.

Damaged Items Policy:
I regret to inform you that I am unable to offer refunds, replacements, or credit for items that are damaged during the package opening process. I kindly request that you exercise extra caution when opening your package. And be extremely careful with scissors or sharp blades.

If, unfortunately, your items arrive damaged in transit, please take the following steps:

1. Contact Me Promptly: Reach out to me as soon as possible via email hello@necobags.com
   
2. Provide Photographic Evidence: To expedite the resolution process, please provide clear photographic evidence of both the damaged package and its contents.
   
3. Next Steps: Once I receive the necessary documentation, I will formulate an appropriate plan to address the issue.

Thank you for your understanding and cooperation. Your satisfaction is important to me, and I appreciate your attention to
these guidelines.

If you have any concerns, please don't hesitate to reach out (contact here). If for any reason you are unsatisfied with your purchase, whether made online or in-person, I kindly ask that you contact me within 5 days of receiving your order or the date of in-person purchase. We can discuss potential options for returns, exchanges, or refunds.

Please note that all returns or exchanges must be approved before being shipped back. Depending on the situation, I may request photographs to assess the condition of the items being returned. Refunds will only be processed once I receive the returned item and confirm its original condition. Please make sure that all carefully packaged return items are received within 20 days after approval.

Please be aware that refunds will only be issued via the original payment method used during purchase.

Unfortunately, custom orders and items marked as final sale are not eligible for return, refund, or exchange.

In case of a return or exchange, the customer will bear the shipping charges. The original shipping cost paid for the item will not be included in the refund.

Please also note that a restocking fee of 15% of the original purchase price will be deducted from the final refund amount.